SMS and Group Messaging.
Whether it’s your customers or clients, employees or contractors, you need to keep talking to them. Mobile is the key to this engagement today, and Message Broadcast can help make that work for you … they’ve been doing it for well over a decade.
The Customer Experience Platform for the World’s Most Admired Brands
Moments that Matter.
Talking to Your Customers.
“When it comes to service, companies create loyal customers primarily by helping them solve their problems quickly and easily. Conventional wisdom holds that to increase loyalty, companies must ‘delight’ customers by exceeding service expectations. A large-scale study of contact-center and self-service interactions, however, finds that what customers really want (but rarely get) is just a satisfactory solution to their service issue.” — Harvard Business Review
Mobile Moments Redefine Relationships.
The relevance of production notifications should be leveraged as a catalyst to conversational interactions. Giving customers the information they need, before they have to ask, shapes how customers perceive their interactions with your company. Importantly, companies that are winning at customer experience are going further, anticipating intent and exposing the conversational session flows that reduce effort. Properly executed this practice transcends a production message into a mobile moment and incorporates self-service tools to enroll, educate, transact, confirm, resolve and select or infer a preference.
Problems You Can Solve.
Let’s take a look at how Message Broadcast can help from a variety of points of view.
Direct Gateway Access to the world’s largest carriers for both voice and SMS delivering faster speed, higher reliability, and lower cost
Scaled TDM and SIP on one unified platform providing higher levels of quality, deliverability and detection
- Real time utterance driven session flows providing dynamic conversational interactions
- Enterprise Grade Infrastructure
- Redundant Geographically Dispersed Cyber Centers
- Gateway Carrier Multi-Point Connectivity
- Proprietary regional routing and throttling technology
- 24 / 7 / 365 Network Operations Centers
Physical and Logical Enterprise System Segregation
PCI DSS Audited/Certified
- SSAE-16 Datacenters, SOC 1 Type II and SOC 3
Daily Carrier Disconnect Data
Daily Carrier Porting Data
Proprietary Opt-Over Applications supporting TCPA/CTIA/MMA
- In-House Regulatory, Consent & Compliance Experts
Expertise & Insight.
Dedicated In-House Development Engineers
Best of Breed Solutions Architects
- Labs Division-18 Year History Engineering Influence
Unprecedented visibility and Central Control
API and point to point feedback
Unified Real-Time reporting and dashboards
Project Managers dedicated to your success
Proprietary preference capture from both selection and inference
Intent identification with embedded Self-Serve applications
Dramatically higher opt-over
Lower Customer Effort, Call Center Activity & Cost
- Higher Customer Satisfaction, Loyalty & Spend
Making it easy.
When you allow us to quote, you are under no obligation. As your advocate, we only want you to secure the services that make sense. Already have a solution in place? Allow us to quote, and one of two things will happen: you'll confirm that you have a decent deal already, or better yet, we'll show you an even better solution that fits your needs and/or budget. Either way, you win!